Paediatric Cancer Macmillan Support Worker: Sponsorship Available

Job Summary

King’s College Hospitals NHS Foundation Trust is one of London’s largest and busiest teaching hospitals, with a strong profile of local services serving the boroughs of Lambeth, Southwark, Lewisham and Bromley.

King’s College Hospitals NHS Foundation Trust aim to transform cancer care and patient experience. The overarching aim of the support worker role is to assist in improving cancer patient experience. This will be achieved through supporting personalised care and ensuring patient needs can be met, from diagnosis, throughout the cancer pathway, allowing them to live life as fully as possible. They will work in a central team, supporting our Clinical Nurses Specialists (CNS) s with non-complex calls and needs, allowing the CNS’ to focus their expertise on managing more complex clinical care.

Main duties of the job

The scope of the role will vary, though the main objectives are:

– Provide cover to the paediatric oncology call service and respond to patient queries in a professional and efficient manner. Follow the Standard Operating Policy for clinical issue escalations

– Book and outcome cancer CNS appointments on PIMS in accordance with the agreed process

– Set up Electronic Health Needs Assessments (eHNAs) and contact checklist with patients, book and outcome appointments for completion of care plan with cancer CNS. This may involve telephone or face to face consultations with our patients depending on the setting

– Support patient events and real time survey capture

The Band 4 Paediatric Oncology Support Worker demonstrates a level of skill and understanding which enables them to undertake specific tasks delegated by the team lead and in accordance with relevant procedures, guidelines and policies. They will undertake both routine and specially identified tasks for which they have been trained and assessed as competent.

About us

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.