Job Summary
This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.
The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy.
This is a high performing and popular service that aims to deliver an excellent patient experience with world class care
Main duties of the job
As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community
Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.
Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.
Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person
Be responsible for compiling rotas
Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management
Conduct appraisals, performance, personal objectives and development reviews
Person Specification
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience
Experience
Essential
- Previous NHS or healthcare experience
- Extensive experience of working with people and teams in a multicultural ethnically diverse environment
- Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
- Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable
- Previous experience of leading a small team
Skills and Abilities
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
- Ability to work as part of a team
- Demonstrate a patient centred approach
- Ability to interact effectively with all staff
- Able to identify risk issues in immediate working environment and correct where possible or report to line manager
- Able to carry out administrative and clerical duties appropriate to the role
- Demonstrates understanding of importance of maintaining privacy and dignity
- Competent with software programmes including Microsoft Word, Outlook, Excel
- Experience of working with hospital databases
- Flexible approach to shift patterns (shift work including evenings and weekends)
- Able to prioritise own workload
- Ability to work accurately and methodically
Desirable
- Demonstrate sound understanding of what constitutes a high quality service
Communication
Essential
- Able to communicate accurately & effectively verbally, and in writing
- The ability to pass on messages with clarity to a wide range of people
- To have a polite and efficient telephone manner
- The ability to receive and deal effectively with confidential and sensitive information.
- Able to work under own initiative within boundaries of role
- Demonstrates evidence of willingness to learn & to attend mandatory training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 14 April 2026
