Primary Care Coordinator

Betsi Cadwaladr University Health Board

Job summary

The post holder will provide efficient and comprehensive senior administrative support to the Practice Clinical and Management team. The post holder will be responsible for overseeing the provision of the managed practice administration requirements for the Practice and Complaints team.

The post holder will work with a degree of autonomy as the post contains a range of duties frequently undertaken at the post holder’s own initiative with limited supervision. This requires excellent judgement, organisational ability, communication skills, and the ability to cope with working to tight and multiple deadlines. Additionally, the post holder will be responsible for handling and resolving complaints, ensuring that all issues are addressed promptly and effectively.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

 

Main duties of the job

Key Responsibilities:

  • Manage complaints, ensuring they are logged, investigated, and resolved in a timely and effective manner, and that feedback is provided to all relevant parties.
  • Handle difficult situations with patients, carers, and staff, such as complaints, which require tact and empathy.
  • Ensure that documentation exists to support performance standards, including manipulating complex data and information required for the Quality and Outcomes Framework and General Medical Services (GMS) Enhanced Services.
  • Prepare and monitor Clinical appointment diaries, reviewing the demand and capacity on a daily basis to ensure service needs are met.
  • Deal with GP/Nurse tasks, arranging appointments, contacting patients, and liaising with wider NHS colleagues in partner organisations.
  • Convene practice and multi-disciplinary meetings, including the preparation of agendas and production of minutes, ensuring any actions are dealt with within the agreed timeframes.
  • Establish and maintain filing and administrative systems so that written or digital information is easily accessible and stored securely.
  • Run searches and reports within the EMIS system to support the call and recall of chronic disease patients.
  • Assist with the gathering of statistics and information when required.
  • Perform other senior administration and clerical duties as required by the Practice Managers.

Person Specification

Qualifications

Essential

  • Good Standard of Education
  • NVQ Level 4 in Admin or equivalent

Desirable

  • ECDL
  • Audio Typing

Experience

Essential

  • Previous experience within an NHS environment
  • Previous experience with Customer/Patient Complaints at all levels

Desirable

  • Previous experience working within a busy office

Skills

Essential

  • Excellent Organisational Skills
  • Effective Communication skills, both written and verbal.
  • Ability to prioritise and meet deadlines

Desirable

  • Supervisory Skills

Personal Qualities

Essential

  • Ability to work in a team/work unsupervised
  • Ability to cope with complex/distressing situation in person and on the telephone

Desirable

  • Flexibility in meeting service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 23 July 2026

To apply for this job please visit apps.trac.jobs.