Job Summary
We are seeking two Proactive Care Coordinators to join our Health and Social care system within St. Helen’s, within Contact Cares.
This is an exciting opportunity for a committed and reliable person to take on a challenging and sometimes pressured role. Applicants must possess excellent communication skills, organisational skills and be able to communicate effectively with people at a senior level and have the ability to time manage and work well as part of a team.
St. Helen’s is on a journey of integrated care which sees the provision of co-ordinated care for adults in the community who are at high risk of inappropriate or unnecessary hospital admission. This is achieved through collaborative working between key stakeholders in primary care – and health and social care professionals.
A key part of integrated care includes regular GP practice Multi-disciplinary Team Meetings (MDT), to enable the planning and tracking/review of care for adults using this multi-agency approach.
This role is seen as critical in co-ordinating Multi-Disciplinary Teams, within the three St. Helen’s neighbourhoods, to facilitate and deliver effective provision of care for vulnerable and frail adults, particularly those at high risk of a hospital emergency attendance or admission.
Main duties of the job
Proactive Care Co-ordinator’s role is pivotal to effective delivery of care and interface between patients and service users, carers, primary, secondary and community/social care, and voluntary organisations. Post holders are required to work flexibly across a range if services within the St Helen’s Borough and neighbourhood localities. Planning, organising, coordinating and feeding back in Team Meetings is fundamental.
The post holder may be required work some flexible hours.
To include completion of duty screening calls and referrals following referrals received by GP/professional.
Independently complete assessments in patient homes, often vulnerable/homeless/self-neglect patients/service users. Including a baseline of clinical observations, such as Blood Pressure, Oxygen Saturations, Temperature, Blood Glucose.
Utilise knowledge in pressure sore prevention and prescribed pressure relieving equipment/products
Administer delegated medicines for injection
Implement and evaluate a plan of care for simple wound management, as directed.
Utilise clinical skills appropriately to enhance the delivery of patient care.
Venepuncture for a variety of investigations both routine and urgent.
Identify and use opportunities to promote healthy lifestyles.
Have knowledge and information on local services
Act as advocate to resolve issues to barriers to care..
Person Specification
Qualifications
Essential
- NVQ3 or recognised certificate in Health or Social Care or equivalent Qualification / experience
- Evidence of continued role development
Knowledge & Experience
Essential
- Extensive experience working within Health and/or Social Care
- Demonstrate IT Literacy across a range of IT and administrative systems / Data management
- Evidence of ability to communicate at all levels across all boundaries
- Experience of supporting Service Improvement
- Experience of working within a multi-Disciplinary setting
- Evidence of dealing with people in highly emotive situations
- Ability to provide confidential administrative support within a complex service
- Demonstrate a substantial theoretical and practical knowledge of Health & Social Care Agenda’s / Policies/Processes and pathways
Skills
Essential
- Excellent written & verbal communication skills
- Ability to provide & receive complex information. Ability to motivate & negotiate
- Ability to work independently and as part of a team
- Ability to prioritise own work load between competing demands
- Develop effective working relationship with all stakeholders
- Flexibility to meet the demands of the service
- Proactive approach with ability to use own initiative
- Demonstrate an ability to undertake duties with a degree of autonomy and accountability
- Understands own limitations
- Committed to developing self and others
- Ability to provide constructive opinions and views on ideas for service improvement
- Ability to work as part of a wider team, providing flexible working across localities
- Competencies achieved within the workplace and attendance at a Higher Education Institute (HEI), as part of the assistant practitioner (AP) or Nurse Associate (NA) programme
Other
Essential
- Demonstrate a commitment to respecting and displaying the Trust Values at all times
- Ability to travel to various Hospital, clinic and domiciliary locations by own car/assisted driver
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 26 May 2026
