Senior Mental Health Practitioner: Sponsorship Available

Job summary

The Emergency Response Coordinator is responsible for providing senior clinical leadership and advice within the Emergency Response Service which is a service offering a crisis response to patients 24/7. As a specialist practitioner the role entails the post holder to provide clinical leadership and day to day coordination of clinical practice to support the effective delivery of care across the Crisis Network.

As a coordinator for the team, there will be a need for the post holder to work flexibly in supporting the safe running of the service, providing supervision for lower banded members of the team, with an expectation that they will be involved in face to face and telephone assessments.

There will be a need to work closely with other services such as police, ambulance and the local authority and other local partnership agencies to ensure the effectiveness of outcomes following crisis assessment. By ensuring the co-ordinating support, refer and liaise effectively with all professionals, agencies and other parties involved in service user’s support in order to deliver the crisis support package.

Main duties of the job

To flexibly work shifts covering a twenty-four hour period in order to meet service need.

Allocate safe distribution of workload and provide coordination of the shift.

Provide and oversee the clinical management and support of team members.

Provide clinical supervision for lower banded members of the team.

Provide and oversee the management and care of service users.

Produce accurate and timely documentation, conduct and manage the maintenance of accurate and timely documentation / records on all service users in line with your professional code of conduct and Trust policy.

Undertake specialist assessment, planning, implementation and evaluation of care in the community for service users with severe / complex mental health conditions/ experiencing episodes of acute psychological distress.

Person Specification

Esential Criteria

Essential

• Professional health or social care qualification e.g. Social Work, Occupational Therapy, RMN, RNLD and registration with relevant governing body Qualification at degree level or equivalent Experience in managing and resolving conflicts between professionals and teams In-depth knowledge of Crisis working.
• Extensive experience in leadership role In depth knowledge of wider policy and service issues relating to mental health Experience of working in the community settings in a senior practitioner role. Experience of working with service users with complex care needs requiring higher levels of expertise. Understanding and knowledge of Crisis Care Concordat and associated strategy. Knowledge of Safeguarding Children and Vulnerable Adults Procedures Experience in of working closely and developing relationships with senior medical nursing social and clinical staff. Experience in developing relationships and working in partnership with statutory agencies at a management level. Extensive knowledge and experience of organisation development. Ability to communicate clearly and effectively through formal presentation to others. Negotiation skills in the management of conflict across a range of situations, including the resolution of complaints which may involve diffusion of hostility and aggression. Proven ability to work with service users and carers who are distressed To demonstrate a ‘can do’ approach that is practical, decisive and has a positive outcome. Ability to embrace and champion change Experience of managing budgets Skills in motivating staff Experience of social care management Experience of service user and carer initiatives and engagement Ability to empathise with clients, carers and families and colleagues, ensuring that effective communication is achieved.
• Knowledge of relevant legislation Skills in analysing service, organisational and staffing issues. Skills in analysing highly complex facts and conflicting information. Keyboard and computer literacy skills Car driver To work full internal rotation (12 hour shifts)
• Ability to work under pressure and ability to contain and manage the stress of others and oneself Ability to frequently sustain periods of prolonged concentration for data analysis, report writing etc. Ability to manage unpredictable work patterns and changing deadlines Ability to deal with exposure to highly distressing situations Ability to contain the emotional impact of working with people with mental health problems Evidence of user focus in the development, organisation, delivery and evaluation of care. Excellent communication skills with ability to write high level reports to a variety of audiences. Ability to ensure that teams or colleagues are supported to achieve targets. Self-awareness with the ability to understand and moderate one’s own behaviour depending on the impact on others. Able to support the development of team members to achieve their potential Able to take personal responsibility for ensuring that diversity is respected and that there is genuine equality of opportunity.

Desirable Criteria

Desirable

• Degree in management
• Facilitation skills Advanced keyboard skills
• Demonstrate ability to develop services through representation at the national level

Closing Date: 22 September 2026