
Gloucestershire Health and Care NHS Foundation Trust
Job Summary
The Server and Network Manager will be responsible for managing a team of Network and Server specialists, including task prioritisation, resource allocation, and performance coaching.
This role is instrumental in ensuring the continuity of service and availability of clinical and business administration systems. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required.
Main duties of the job
The postholder will be responsible for planning and organising their own workload while also overseeing and prioritising the team’s activities, ensuring that tasks are managed effectively in line with service demands and operational goals. This involves assessing incoming support requests, incidents and projects based on urgency and impact, allocating resources accordingly, and ensuring that critical issues are addressed promptly. The postholder will be expected to balance planned activities with reactive support needs, coordinate with other digital service teams to manage dependencies, and adjust priorities dynamically in response to service disruptions or emerging operational demands. This requires strong judgement, communication, and organisational skills to maintain service continuity and meet performance targets.
The Server and Network Manager will lead and manage a programme of continual service improvement, including identifying areas for enhancement within the IT Operations service, engaging with stakeholders and end users to gather feedback and insights, implementing industry best practices and innovative solutions, monitoring performance metrics and service level agreements to assess effectiveness, and embedding a culture of continuous improvement within the team through training, knowledge sharing, and regular review cycles.
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