Service Coordinator: Sponsorship Available

Job summary

The Administrative Coordinator will play a pivotal role in supporting the effective functioning of the department by handling a range of administrative and secretarial responsibilities. This person will serve as the primary point of contact for patients, parents, general practitioners (GPs), referrers, and other healthcare professionals, ensuring all enquiries are addressed promptly and professionally.

This position offers a challenging and diverse range of responsibilities within a fast-paced, patient-centred environment, ideal for candidates with a passion for healthcare administration and service excellence.

Main duties of the job

oProcess new patient referrals and attend referral meetings, ensuring that all cases are triaged appropriately.oTo ensure that all correspondence and preparation for clinic lettersoUndertake any locally generated typing, including audio typing as required) is accurate and produced within agreed timeframesoProvide cover for other administrative support staff during periods of absence.oManage clinicians’ diaries and emails autonomously, including booking and rescheduling appointments, meetings, and follow-up consultations in accordance with the Patient Access Policy.oAnswer telephone queries, demonstrating excellent communication and interpersonal skills, exercising diplomacy, and prioritising urgent messages.oSupport Patient Tracking List validation, including proactive management and remedial action for non-outcomed outpatient appointments.oAssist with clinic and admission planning, including preparation for clinics, arranging tests and investigations as directed by the clinical team.oCoordinate all theatre transfers within set timescales, prepare theatre lists, and ensure slots are booked and finalised, elective lists a minimum of 4 weeks in advance, non-elective patients within 24 hours of slot allocation.oAct as the key coordinator for booking and arranging admissions for procedures within Interventional Radiology and Nuclear Medicine, including both general anaesthetic and non-GA admissions.

Person Specification

Our always values

Essential

• GOSH Always Values

Academic/Professional qualification/Training

Essential

• GCSEs in Maths and English or equivalent.
• Knowledge of medical terminology; AMSPAR.
• knowledge at a specialist admin level e.g. diploma; NVQ4, Foundation degree
• Secretarial qualification or equivalent experience

Experience/Knowledge

Essential

• Computer literacy/Microsoft office applications
• Typing Skills/Minute taking
• Experience of working in an administrative/secretarial role
• Good organisation skills/clear concise and effective communication skills
• Commitment to confidentiality

Desirable

• Experience of using databases
• Knowledge of Patient Administration Systems – Training provided

Skills/Abilities

Essential

• Ability to work in a multidisciplinary environment
• Proficient in administrative functions, including minute-taking and composing professional e mails.
• Adapts well to changing workloads and team assignments.
• Capable of working with challenging material / Demonstrates the ability to manage sensitive situations
• Effective communication with parents, patients, and all levels of the organisation and other external stakeholders
• Openness to assuming additional responsibilities or acquiring new skills
• Able to stay professional under pressure.
• Strong communication and interpersonal abilities, including capacity for diplomacy.
• Proficient in word processing, with experience in proofreading and attention to detail.

Closing Date: 20 September 2026