Service Coordinator: Sponsorship Available

  • Full Time
  • United Kingdom
  • 32,557 to 39,631 £ / Year

Hywel Dda University Health Board

Job summary

Due to the continued growth of The Communication Hub, Hywel Dda University Health Board is seeking to recruit an enthusiastic individual to join our patient-facing Single Point of Contact service. This is an exciting opportunity to contribute to a team dedicated to improving access and communication for patients across the Health Board.

The position is based on a Monday to Friday, 9:00am to 5:00pm working pattern, with a hybrid arrangement of three days per week at Hafan Derwen and two days working from home.

The post holder will be Service Coordinator for Waiting List and Cancellations. A key function within the Communication Hub providing patients with accurate and safe information.

The team is seeking an expert in health service administration, patient communication and team leadership. It will require somebody who is knowledgeable of health board systems and an excellent communicator, who is self motivated and committed to quality improvement, whilst demonstrating sound personal and organisational values .

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The successful applicant will be responsible for developing and delivering a process infrastructure to manage escalated complex queries or process concerns. They will lead on all aspects of operational delivery for the identified service.

The role will include liaising and communicating information verbally and via technical links with health colleagues and partner organisations; to ensure continuity of care for those accessing the service. They will identify and coordinate centralised resources and provide high quality, timely and accurate information and support.

Other tasks will include:

Providing support to individuals who contact the Communication Hub, including those expressing concerns, emotional distress, andpossible deterioration in their health condition; ensuring all responses to queries are in line with current local and national guidance.

Utilise the relevant databases, ensuring queries are correctly inputted and allocated.

Identify appropriate changes to be made to database systems when necessary.

Establish and maintain effective relationships with the Communication Hub and all teams who are accommodated within it.

Person Specification

Qualifications and Knowledge

Essential

  • Degree related to Health or Social Care OR a Professional management qualification at level 5, or equivalent experience
  • Ongoing learning and professional development in relevant field i.e. service development, customer service, team management
  • Digitally literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
  • An understanding of Quality Improvement methodology and ability to use to influence change.

Desirable

  • Knowledge of Health Board processes and patient pathways
  • Knowledge of project management methodologies

Experience

Essential

  • Experience of working in a healthcare / communication coordination setting
  • Experience of liaising with multidisciplinary teams and external stakeholders
  • Evidence of problem solving
  • Experience of writing reports and using data
  • Experience of working in a busy office environment and dealing with multiple priorities.
  • Experience of teaching/training/coaching/facilitation

Desirable

  • Experience of reducing barriers to access services

Other

Essential

  • Flexible approach to meet the needs of the service
  • Willingness to learn new skills
  • Ability to travel between sites in a timely manner

Desirable

  • Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 20 September 2026

To apply for this job please visit apps.trac.jobs.