Service Delivery Support Manager

  • Full Time
  • United Kingdom
  • 32,557 to 39,631 £ / Year

Hywel Dda University Health Board

Job summary

We are looking for an enthusiastic and motivated Support Manager with a strong passion for operational delivery and the drive to support a wide-ranging transformational agenda within Audiology.

As the Support Manager for Audiology, you will lead all aspects of operational performance across the service, ensuring high-quality service delivery within agreed resources, manage capacity and demand and timetabling plans for the 24 clinicians. You will provide business support to the Audiology Senior Team, being responsible for the verification and analysis of performance data, including the new all Wales reportable waiting lists. You will work closely with the Head of Audiology, the ENT/Audiology Service Manager and the Audiology Office Manager. You will be expected to work with health board colleagues to develop, implement and review service delivery and improvement plans.

This is a key position where you will champion operational effectiveness and high-quality care, helping to shape and strengthen services during a period of significant transformation.

Main duties of the job

The candidate will be responsible for reviewing/managing our electronic patient management system (AuditBase) to ensure that referrals are managed appropriately. You will be responsible for ongoing capacity and demand work to ensure that trajectories for both adult and paediatric waiting lists are met.

You will be responsible for ongoing clinical scheduling to ensure that clinical time is maximised.

You will be a key point of contact for any operational issues within the Audiology Service linking closely with the Head of Service, the ENT/Audiology Service Delivery Manager, the Senior Audiology team and external organisations if applicable.

You will need to develop an understanding of the Audiology Service within the health board, their role/processes and the Audit Base system that stores all the data.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications & Knowledge

Essential

  • Degree or equivalent experience / CPD
  • Thorough understanding of a range of PC software (e.g. Microsoft Office packages, Email and Intranet, Power BI, 365)

Desirable

  • Understanding of systems in use within NHS organisations including primary, community and secondary care

Experience

Essential

  • Demonstrable experience of supporting and managing projects or operational plans and of organising and co-ordinating a range of complex plans simultaneously

Desirable

  • Experience of working within NHS

Language Skills

Desirable

  • Welsh Speaker Level 1

Other

Essential

  • Flexible approach to the needs to the service
  • Ability to travel between sites in a timely manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 19 July 2026

To apply for this job please visit apps.trac.jobs.