North West Anglia NHS Foundation Trust
Job summary
To be responsible for the operational management and the effective and efficient delivery of services provided within Urgent and Emergency Care (UEC) Clinical Business Unit (CBU), ensuring the effective co-ordination and management of budgets and agreed national and local performance objectives, together with targets.
The post will also include direct management responsibilities, this post will provide business focussed support to the individual teams. The post holder will also work with Heads of Service of all responsible areas, Service Managers, Clinical Leads, Consultants, Project Managers, Information Services staff, Finance, HR and other key staff throughout and external to the Trust and play a pivotal role in the delivery of our UEC operational and transformation agenda across all hospital sites.
Main duties of the job
Service Delivery
Service Development
Performance Delivery
Financial
Staff Management
Communications across UEC
Person Specification
Experience and Knowledge
Essential
- Management experience in an Urgent and Emergency care setting with a sound knowledge of processes including the legislation and policy relating to health and social care
- Experience of the management of patient flow
- Proven experience in an operational management role and experience of managing change
- Demonstrable success in project management/ service redesign
- Proven success in delivering change and performance with and through management and clinical teams.
- Experience of managing a multidisciplinary team and ability to build high performance teams
- Experience of budget and staff management
- Experience of dealing with complex and/or sensitive information and unpredictable situations
- Good working understanding of the changing NHS environment
- Proven track record of writing high quality reports, production of business cases and presenting data clearly
- Good knowledge of 18 week and cancer pathways
- Competence at reporting and interpreting trends
- Experience of adapting strategy into an operational environment
- Experience in complaints handling
Education and Qualifications
Essential
- Relevant first degree, equivalent professional qualification, or suitable experience
- Significant experience in a senior management role
- Evidence of continued learning / personal development
Key Skills/Abilities
Essential
- Effective written and verbal communication skills
- Able to influence, negotiate and persuade
- Ability to work within and across teams to meet project demands
- Ability to provide & receive contentious information
- Planning and management of service redesign, including demand and capacity
- Ability to act under own initiative and work to deadlines
- Ability to develop and maintain good working relationships internally and externally
- Ability to manage own time effectively and to be able to plan and manage own work programme
- Excellent IT and financial skills including the ability to create and handle large document using word processing skills, producing spreadsheets and analysis for presentation at meetings
- Ability to manage and deliver to deadlines and within resources
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to think and plan creatively, and to prioritise work programs in the face of competing demands
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- Demonstrated patient focus
Desirable
- Effective management and leadership of NHS staff
Closing Date: 25 October 2026
To apply for this job please visit apps.trac.jobs.