Support Worker/Navigator Urology: Sponsorship Available

Liverpool University Hospitals NHS Foundation Trust

Job Summary

The post holder will be an integral part of the Urology Cancer Admin Team, who assists, supports and co-ordinates the pathway for prostate cancer patients who have completed primary treatment. A large part of the role is to assist patient to transfer onto a supported self management programme to reduce the number of visits to hospital . They will be providing administrative and co-ordinated support to patients, families, consultants, cancer nurse specialists and other staff involved in the prostate cancer pathway.

They will co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required,.

Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.

Administer fail safe to ensure patients’ results are registered accurately and action taken appropriately.Coordinate patient Health MOT information and respond to any areas of concern that have been highlighted by patient.

Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded

Main duties of the job

Be the point of contact for all enquires relating to the supported self management system for prostate patients. Develop the knowledge and skills on how patients can be transferred onto this system ensuring that they fully understand how it works and the benefits to them.

Facilitating communication and information flows, initiating and responding to correspondence/emails and resolving enquiries.

Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.

Maintain an accurate database/portal of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.

Specifically assist the ANP’s in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways

Provide basic telephone advice and refer on or sign-post to other sources of support

Have excellent I T , counselling and persuasive skills

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

Person Specification

Minimum two year experience in admin role

Essential

  • Computer I T qualifications
  • GCSE or equivalent Pass levels English, Mathematics & I T course
  • Evidence provided of admin role

Desirable

  • NHS experience in admin role
  • Counselling skills
  • Understanding of Urology Cancer pathways
  • Evidence of using Microsoft Excel & Powerpoint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 23 October 2024

To apply for this job please visit apps.trac.jobs.