Job Summary
An exciting opportunity has arisen for a Support Worker to join our Cancer team at Luton & Dunstable Hospital.
This post offers an exciting opportunity to help shape cancer care pathways, patient support and management. The role is designed to strengthen existing supportive care services by providing support to the operational delivery and co-ordination of care for patients.
We are looking for a highly motivated individual who can communicate effectively and confidently whilst working intrinsically with MDT teams and colleagues within the acute setting and across the local community, both independently and as part of a team.
Main duties of the job
The post holder will be the key person identified for providing cancer information and support, to enable people to navigate the health and social care system and make choices that are best for managing their cancer journey. The aim of the role is to make sure that people living with cancer can access the right support, at the right time.
The post holder will take an active role in contributing towards the development and implementation of cancer survivorship initiatives enabling people affected by cancer to navigate the health and social care system and become self-supportive i.e. co-ordinating health and wellbeing clinics to enable independence and support self-management as appropriate.
The post holder will co-ordinate care by providing a single point of access for cancer patients including rapid re-entry
Job description
Job responsibilities
- Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs
- Following a holistic needs assessment, co-ordinate care and development of a personalised care plan with the person living with cancer so they can access the right help at the right time and providing a personalised response to any changes in need
- Provides practical and emotional support to people living with cancer and their families. Recognising information needs may change over time and working with the person to ensure they have all the information and support they need at all stages of their cancer journey
- Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service
- Triage individuals contacting the service face to face or by telephone / email and work autonomously to prioritise needs and initiate appropriate responses according to protocols and individual pathways
Person Specification
Qualifications
Essential
- GCSE English Language and
- Mathematics (Grades A-C) or equivalent oFoundation degree level training or equivalent
- NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses
Desirable
- Evidence of continued role development
- Willingness to undertake Macmillan learning and development courses
- Coaching or teaching qualification
Experience
Essential
- Relevant health or social care experience at AFC Band 3 or equivalent
- Experience of multi-professional working
- Experience in the use of data management
- Evidence of good communications skills
- Understanding of person-centred care oUnderstanding of the health and social care environment
Desirable
- Experience in coordinating a patient workload
- Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies
- Experience of coach/teaching patients and carers
Skills
Essential
- IT skills oAble to use own initiative oEffective organisation skills oGood observation skills oPractical problem solving skills o Ability to work within a team oAbility to motivate self and others
Desirable
- European Computer Driving Licence or Equivalent oPhlebotomy skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 14 April 2025
