System Support Lead: Sponsorship Available

Betsi Cadwaladr University Health Board

Job Summary

The Informatics service is looking for a full time System Support Lead to join a dynamic team. Working within BCU you will be responsible for assisting with the management, maintenance, testing and training and user support of software solutions and providing telephone support to all Informatics users

Roles include:

  • Assist, from a support perspective, with the requirements for new IT solutions and the enhancement of existing systems, providing support, advice and guidance as appropriate.
  • Communicate complex information through various communication methods to all levels of staff where there are barriers to understanding in order to achieve positive outcomes.
  • Work closely with Programme / Informatics staff and all other stakeholders to ensure the delivery of all projects within the Informatics portfolio
  • Manage staff within area of responsibility, providing line management for delegated staff within the programme, this will include appraisals, sickness management, recruitment, selection etc.
  • Analyses, investigates and advises CPGs on possible solutions for requirements within their portfolio of responsibilitie

Main duties of the job

Essential Criteria includes:

  • Educated to Degree level / equivalent level of work experience and knowledge
  • ILM Management qualification level 3, or equivalent level of work experience and knowledge
  • Experience of implementing software within a large and complex organisation
  • Experience of working in a large and complex organisation
  • Experience of management of staff
  • Demonstrate the success in building, leading, motivating, managing and developing teams.
  • Participation in change management projects and process re-engineering
  • Current knowledge of relevant local and national strategies and to be able to follow and incorporate within role.
  • Knowledge of Clinical, Management and Informatics processes
  • Experience of financial procedures
  • Proven ability to influence at all levels of the organisation.
  • Enthusiastic, committed, proactive and innovative.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The post holder may be required to travel across BCU to undertake the duties of the post at various locations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 29 December 2024

To apply for this job please visit apps.trac.jobs.