Systems Admin / Registration Authority Team Manager

Job summary

The role is Band 6 subject to AfC review.To deliver a high quality and effective system administration and RA service to the Trust and partners that contributes to the success of the organisation and empowers staff to provide timely, effective 5 star patient care.

The Systems Admin / Registration Authority Team Manager is responsible for managing the delivery of the Systems Admin and RA service and providing line management support for the System Admin team and RA administrators.This role requires expert RA knowledge to support complex solutions and ensure high standards of service.

Main duties of the job

Responsible for ensuring that the Registration Authority Service (RA) meets national registration policy and guidelines for NHS Care Records System, ensuring a high quality service is provided to all stakeholders.To ensure that there are effective and efficient processes in place in the support and development of both the RA function and account management, both RA & account management reporting and appropriate governance measures in place in line with National and Trust policies.

Person Specification

Qualifications

Essential

• Relevant degree in IM&T field or equivalent experience / specialist knowledge and expertise
• Recognised management qualification or equivalent experience
• GCSE level (Maths & English)

Desirable

• Relevant IT Qualifications (e.g. PRINCE2)
• ITIL Foundation certificate.

Knowledge and Experience

Essential

• Strong customer care experience including dealing with key stakeholders and resolving difficult issues
• Specialist knowledge and experience in administering Clinical Systems and data and dealing with associated issues
• Significant experience of providing Registration Authority support.
• Proven track record of managing teams of staff in an IT department or similar.
• Proficiency in Microsoft Office
• Experience in analysing, investigating and resolving complex service issues, where there are a number of options; analyse user requirements and make judgements regarding allocation of resource.
• Ability to plan and organise activities; plan and organise complex activities or programmes, requiring formulation and adjustment Manage tasks and activities which may require adjustment due to variable workload; Initiates plans and modifies IM&T work programmes e.g. for training packages, new reporting processes, new computer systems.

Desirable

• Experience of working within ITIL framework procedures
• Trained and have experience of Secure ID Checking
• Experience of working with SLA’s and working to defined KPI’s
• Experience working in an NHS IT department and understanding of NHS working practices

Skills

Essential

• Effective communications – able to communicate complicated, difficult to explain issues to non IM&T staff/suppliers; communicate very detailed IM&T information within peer groups.
• Completer/finisher with a customer focused attitude to service delivery.
• Troubleshooting and analytical skills.
• Ability to work under pressure and produce high quality work to tight deadlines
• Ability to identify customer requirements
• Ability to work on own initiative to manage staff and situations appropriately
• Ability to communicate complex issues, negotiate with internal and external organisations over service issues.
• Ability to produce clear and comprehensive reports with excellent presentational skills
• Planning & Organisational Skills – experience in adjustment due to variable workload ensuring that initiatives are well planned and successfully achieved.

Desirable

• Ability to modernise processes and drive continuous improvements.

Other

Essential

• Ability to travel to all MWL Supported locations

Closing Date: 9 August 2026