Job Summary
We are looking for a proactive and organised Team Leader to support the delivery of Radiology services across Trust sites. This role is key to ensuring effective administrative support across multiple modalities, working closely with clinical and operational teams to maintain efficient patient pathways and a high-quality, patient-focused service.
Main duties of the job
The postholder will provide day-to-day leadership and line management to Radiology administrative staff, ensuring effective supervision, performance management, and staff development. They will oversee referral and booking processes, support service delivery against key targets, manage patient queries and complaints, and contribute to service improvement and operational efficiency.
About us
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary’s Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Person Specification
Qualifications and Training
Essential
- Good standard of general education (GCSE English and Maths or equivalent)
- Evidence of supervisory / leadership training or equivalent experience
- Commitment to ongoing professional development
Desirable
- Level 3 Team Leader / Management qualification or equivalent
- NHS leadership development training
Experience
Essential
- Experience of supervising or line managing staff
- Experience working in an administrative or patient-facing service environment
- Experience managing workload priorities in a busy operational setting
- Experience dealing with staff attendance, performance, or wellbeing matters
- Experience handling patient queries or complaints professionally
Desirable
- Experience working within Radiology / Imaging services
- Experience within an NHS acute hospital setting
- Experience of referral and appointment booking pathways
- Experience supporting RTT / cancer / diagnostic access targets
Knowledge
Essential
- Understanding of effective people management principles
- Understanding of customer care and patient experience standards
- Understanding of workforce wellbeing and engagement principles
Desirable
- Knowledge of Radiology systems and pathways
- Knowledge of Soliton, PACS, EPR or similar healthcare systems
- Understanding of NHS performance targets relevant to diagnostics
Skills
Essential
- Strong communication and interpersonal skills
- Ability to lead and motivate a team
- Ability to prioritise workload and manage competing demands
- Problem-solving and decision-making skills
- Ability to use Microsoft Office systems
- Ability to manage difficult conversations professionally
Desirable
- Ability to analyse data and identify service improvements
- Experience using scheduling / booking systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 04 June 2026
