Technical Infrastructure Engineer: Sponsorship Available

Job description

Job responsibilities

Main Duties and Responsibilities

• Manage and resolve 3rd line incidents assigned by Digital Service Managers or escalated from the Desktop Support team.
• Ensure continuous provision and development of quality IT and communication systems to support the Trust.
• Promote and support best practices in information governance and data security.

Communication

• Participate in team and departmental meetings to share and receive information on Trust business highlights.
• Update the service desk with all relevant information on active support calls and problems.
• Communicate complex system architecture and issue resolution plans to non-IM&T Managers.
• Share highly technical IM&T information with IT Department peers and third-party specialists.
• Raise any risks or potential issues with the Line Manager or Trust risk register.

Analytical Skills

• Manage highly complex incidents requiring specialist knowledge, involving prolonged analysis and interpretation.
• Interpret and analyse complex technical/audit data to produce reports for the Head of Technical Services.
• Identify significant faults and take ownership through to resolution, liaising with other departments.
• Provide technical evidence to support internal assurance and compliance data against national standards.

Planning and Organising Skills

• Manage and resolve 3rd line incidents assigned to the Technical Services team.
• Delegate incidents and work to the Desktop Support team.
• Provide specialist advice to team members and other Digital Services staff.
• Check and review workstation and device update statuses, ensuring proper deployment.
• Participate in the on-call rota to resolve critical IT incidents autonomously.
• Lead short and long-term trust-wide projects, providing technical advice and developing strategies.
• Maintain the Trusts Enterprise Infrastructure to prevent unplanned outages and data loss.
• Maintain the Trusts Active Directory in line with the Trusts policies.
• Work with other IM&T Department teams to identify and implement necessary changes and processes.

Physical Skills

• Use advanced keyboard skills to update the service desk system.
• Perform a combination of sitting, standing, and walking, with occasional physical effort.
• Concentrate for extended periods to ensure timely delivery of new devices and systems.
• Handle unpredictable work patterns and urgent fault resolutions.
• Deliver and install IT equipment using appropriate lifting and handling equipment.
• Use specialist tools to maintain, upgrade, and repair equipment.

Responsibility for Policy/Service Development

• Assist in reactive and proactive problem management.
• Perform advanced hardware support and troubleshooting.
• Lead projects for infrastructure and system development, providing specialist advice.
• Create and maintain technical procedures and documentation.
• Raise and submit RFCs for IT system changes, representing these at the Change Advisory Board.
• Develop and maintain a knowledge base and technical documentation library.
• Develop Standard Operating Procedures for common tasks and new processes.
• Advocate for Cyber Security and adhere to ITIL principles and information security standards.
• Ensure adherence to Trust policies and procedures.

Responsibility for Financial and Physical Resources

• Provide technical support for all devices used throughout the Trust.
• Advise on procurement, installation, and management of IT assets.
• Ensure core infrastructure runs current and supported software/firmware versions.
• Safely use and install IT equipment, ensuring data security.
• Maintain concentration for complex IT issues and resolutions.

Responsibility for Human Resources

• Deputise for the Head of Technical Services or other technical staff as needed.
• Act as a technical escalation point for various Digital Services teams.
• Attend meetings and provide technical advice on Technical Services responsibilities.
• Train and mentor staff within the operational team, ensuring support procedures are understood.

Person Specification

Education and Training

Essential

• Computer or related degree or equivalent proven experience
• A minimum of 2 years in a complex technical environment with specific specialist knowledge of managing virtual infrastructure

Desirable

• Microsoft Certified Solutions Associate (MSCA) or equivalent
• ITIL Foundation Qualification

Experience

Essential

• Knowledge in a range of multiple server operating systems and Azure
• SQL Database Administration
• Basic Knowledge of High Availability Solutions including Windows Clustering and load balancing
• Knowledge of VMware and virtualisation technologies, EXS Hosts, VPN and Citrix
• Knowledge of SAN technologies
• Basic knowledge in enterprise network / wireless solutions and methodologies, including TCP/IP, Routing, VLAN’s, subnets, etc
• Experience of working within the NHS or a similar healthcare environment

Desirable

• Project management experience
• Basic knowledge of VOIP Technologies or telephony systems
• Knowledge of Microsoft Office 365

Knowledge

Essential

• Knowledge of ITIL techniques and operating procedures
• Knowledge of VoIP, telephony and unified communication technologies
• Knowledge of servers and storage area network infrastructure within a healthcare environment
• Knowledge of network operating systems and associated technologies ideally gained in large scale distributed network environment

Skills

Essential

• Good written and communication skills
• Ability to analyse a range of complex IT issues to effect resolution
• Good negotiation skills to effect positive and productive outcome

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).