Job Summary
- Following the direction and supervision of the Clinical Lead/Health Care Professionals to carry out assigned tasks and duties to assist with the physical, emotional and social care of the patients.
- To work in a sensitive, enabling manner always taking into account the need for sensitivity of the diverse population found within the borough of Newham. The ultimate goal of the service is to facilitate discharges, avoid hospital admission and ensuring continuity of services in the community where appropriate and possible.
- To monitor patient progress as defined by treatment aims identify trends that indicate a deterioration in health and that the appropriate action of alerting the Clinical Lead / HCP or GP.
- To work the shifts, inclusive of weekends deemed necessary to provide the service.
Main duties of the job
The post holder needs to work effectively as a member of the team; to assist in planning and implementing the care plans and treatment programmes as agreed with the service user and carers, under the guidance of the Clinical Lead/Health care professionals and stakeholders. This includes remote monitoring of vital signs for patients on TeleHealth and escalating to clinicians, people involved in the care and stakeholders as appropriate in a timely fashion.
Person Specification
Education, Training and Qualifications
Essential
- NVQ level 3 or equivalent qualification
- Experience of working within a team environment and providing administrative support to the team
- Knowledge and understanding of Long term conditions
- Experience of providing advice/signposting patients/relatives/ Carers
- Understanding of social care processes
Desirable
- Good general education background
- Experience of working in a care environment
Previous Experience
Essential
- Experience of working in a care environment
- Ability to work autonomously
- Working in a patient/customer facing role
- Dealing with challenging situations
Skills and Abilities
Essential
- Ability to form effective working relationships with patients and colleagues
- Ability to demonstrate good literacy and numeracy skills
- Good verbal communication skills (telephone and face to face)
- Basic computer and IT skills
- Ability to work on own intiative
Knowledge
Essential
- Demonstrate an understanding of the TeleHealth specialty
- Demonstrate an understanding of caring for people with enduring mental and physical health needs.
- Awareness of health & safety issues within the work environment
- Understanding of the need to keep and maintain accurate records
- Understanding of equal opportunities
- Understanding of the importance of patient confidentiality and the consequences of breaking this
Communication Skills
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Ability to communicate with patients and carers in a sensitive manner
Analytical and planning skills
Essential
- Ability to analyse and interpret information and present in a clear and concise manner
- Self-motivated and ability to prioritise and manage own work load
Physical Skills
Essential
- Computer skills with experience in Microsoft tools/apps (email/word/teams etc.)
- Experience of working as part of a team
Other requirements relevant to the role
Essential
- Possess a positive attitude toward people
- Enthusiastic for continuous learning
- Commitment to working flexibly and as part of the multi-disciplinary team and be able to work under stressful circumstances
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Closing Date: 05 April 2026
