Ward Administrator

East London NHS Foundation Trust

Job summary

  • Meeting and greeting service users attending outpatient clinics
  • Communicating with services users, carers, family members and Health Care Professionals, both face-to-face and via the telephone
  • Maintaining appointment diaries and service user records using RiO, electronic data base
  • Typing correspondence
  • General admin tasks as required

Main duties of the job

East London NHS Foundation Trust are looking to appoint a full-time Ward Administrator for Pluto Ward & Day Service Unit at The Coborn Centre working 37.5 hours per week, Monday to Friday.

We are looking for a motivated professional with excellent communication and customer care skills to take on this busy, varied role supporting clinical staff and patients in an inpatient setting. The post holder will be an experienced administrator who will act as one of the first points of contact for our patients therefore have outstanding customer service skills.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision, exercise initiative, professionalism and courtesy; as well as have the ability to multi-task at all times.

Person Specification

Education/ Qualification/ Training

Essential

  • Educated to GCSE standard or equivalent
  • Good standard of written and spoken English

Desirable

  • English GCSE or NVQ3

Experience

Essential

  • Proven experience working as part of an administrative/secretarial team
  • Experience of routine office administration including reception duties

Desirable

  • Experience of an administrative role in NHS service, preferably mental health.
  • Knowledge of Patient Administration Systems (RIO).

Knowledge and Skills

Essential

  • Computer Literacy including (MS Office)
  • Data entry skills;
  • Good communication and interpersonal skills including the ability to communicate effectively verbally and in writing
  • An understanding of general office procedures.
  • Ability to prioritise workload, and plan and organise own time effectively;
  • Exercise own judgment when dealing with enquiries from patients, parents/carers or other professionals;
  • Copy Typing skills (50wpm) Excel Data entry skills

Desirable

  • Copy Typing skills (50wpm);
  • Ability to act independently, and on own initiative;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 9 August 2026

To apply for this job please visit apps.trac.jobs.